Return Period: Customers are entitled to request a return within 30 days of receiving their item, with the flexibility to make return requests up to 90 days after the initial receipt.

Eligibility Criteria: To qualify for a return, the item must be in pristine, like-new condition, with no signs of wear or damage. Customers must present the original receipt or proof of purchase for verification.

Contact Information: For all inquiries related to returns, please contact us via our official Evoke email address.

Responsibility for Return Shipping:

• In cases of item damage or malfunction, customers will receive a pre-paid return label through the return portal for the return shipment. Simply attach the label to the package.
• For exchanges or returns initiated for reasons other than damage or malfunction, customers are responsible for covering the shipping costs associated with returning the item(s) to us.

Damages and Concerns: Upon receiving your order, please thoroughly inspect the items. If any defects, damages, or incorrect items are identified, promptly notify us to facilitate a resolution.

Exceptions and Non-Returnable Items: Unfortunately, we do not accept returns for gift cards.

Exchanges: The most efficient way to secure the desired item is to initiate a return for the current item. Once the return is processed, customers can proceed with a separate purchase for the new item.

Refunds:

• Following the receipt and inspection of the return, customers will be notified of the refund approval status. Approved refunds will be automatically processed to the original payment method within 10 business days.
• Please be aware that the timeline for the refund to reflect in your account may vary based on the processing speed of your bank or credit card company. If more than 15 business days pass post-approval without receiving the refund, please contact us support@evokeglobal.net.

Warranty: We stand by the quality of our products and offer a 1-year warranty, which can be accessed at www.evokeglobal.net.

If you have any further questions or require assistance, do not hesitate to contact us.